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Support Operations
HL Pro Tools allows you to spend 0 hours per week on support by creating and updating white-label videos and articles weekly, as well as answering all of your customers’ questions in our done-for-you ticketing system, complete with your branding so that it looks like it’s all YOU!
Our team supports your users 24 hours a day, responding to your tickets with an average response time of 3.5 hours. We work in PST, MST, CST, EST, and Australia (GMT+10) time zones.
We act as part of your team and keep everything completely white-labeled and branded to your agency. We can receive emails from your branded address, and to ensure deliverability, we use a generic email for sending out (helpdeskteam.com). Your clients will be raving about how fast and helpful your support team is, while you spend 0 hours learning HighLevel or doing HighLevel support.
As an agency owner, you have a couple of express areas for support. You have live chat access inside of our membership area, as well as a dedicated inbox for any agency-related support questions – vip@hlprotools.com.
Our goal is to take as much off your plate as possible. We keep a unique doc for each agency so that if special circumstances arise, we can deliver the right answers to your clients as fast as possible. If something comes up where we don’t have the answer, we let them know that we’ll expedite it to the correct team member. For example, if they ask, “What’s going on with my Facebook ads?” we’ll respond, “I’m only on the tech support team, but I can pass this along to our ads team, and someone will get back to you ASAP via email or phone. Would that be alright?”
Absolutely. We’ve supported over 600 agencies, so we consider ourselves experts at HighLevel. It doesn’t take us long to understand what you have running in your account, and we keep unique FAQs and procedures for each agency to make sure we deliver the highest level of support in the fastest possible way.
Setup and Access
Setting up HL Pro Tools will take less than 15 minutes, and we will be there to support you every step of the way.
After you finish your order, you’ll receive an email with immediate access to our membership area. There, you’ll find all of your resources and bonuses. If you don’t receive an email, please reach out to us at support@hlprotools.com.
Along with an up-to-date library of fully white-labeled support videos and articles plus an efficient white-labeled ticketing system, you’ll also get access to built-out industry funnels, the official SaaS snapshot from the team that built the HighLevel® funnel, visual style editors to customize your dashboard, membership area, and calendars (without having to learn CSS), power trainings, PLUS the Agency Cashflow Accelerator and Agency Snapshots. It’s a LOT of goodness all bundled together, we know.
Only for as many months as you want us to keep supporting your users.
Pricing and Costs
Nope.
Yeah. We don’t charge Julie Stoian more, and we won’t charge you more.
If you want your customers to have a seriously top-shelf experience, we know how to wow their socks off and make them stick for life. We offer GHL University as an AI onboarding for your clients. Custom builds with our Platinum package. Kick SaaS animations which are customizable videos that you can present on your sales calls, and so much more.
Performance and Results
We maintain unique FAQs and procedures for each agency to provide accurate and fast support. We also regularly update our resources and training materials to stay on top of the latest HighLevel developments.
Our average response time via LiveChat is 3.5 mins, via Email 3.5 hours, and we operate 24/7 to ensure your clients get the help they need promptly.
By taking over your support tasks, HL Pro Tools frees up your time to focus on growth and revenue-generating activities. Additionally, our efficient support system helps retain clients by providing them with exceptional service.
Absolutely. Our top-notch support and onboarding services are designed to enhance the client experience, making them more likely to stay with your agency long-term.